Terms & Conditions

Hours of Operation

Motor City Candleworks hours of operation are Mon. - Fri. 9:00AM to 5:00PM EST.  We are closed Sat. & Sun. and most national holidays.  We are available at many markets and special events, check our blog and facebook pages for regular updates.

Availability

We do our best to keep our website and literature up to date. In order to maintain the highest quality product, occasionally we may temporarily discontinue a product.  Select products are only offered on a seasonal or temporary basis.  If you place an order for a product that is not currently available, we will notify you by the next business day.  You may cancel your order or request a placement product.


Shipping

To insure a quality product and scent longevity, all products are made to order and ship 72 hours after orders are placed.  Bulk orders may take 24-48 hours longer.

We can ship to any address in the US that is served by the USPS or UPS. Note that there are restrictions to some destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Returns

All sales are final.  Due to the consumable nature of our products, we do not offer returns.  Exceptions include errors on our part (wrong product shipped) or items damaged during shipment.  In the event that you need to return your product, please contact us at: webmaster@motorcitycandleworks.com for return authorization. Returns must be received within 14 days of the issuance of the return authorization.

Product Information

We make every effort to maintain accurate product descriptions, however errors do occur.  Prices shown are subject to change at any time.  We reserve the right to not honor pricing errors due to typographical errors.  Colors shown on the site may vary from actual products due to computer monitor settings and the environmental conditions when the photo was take.  Please keep that in mind when ordering products where color is important.  Product specifications are subject to change, this occasionally occurs and is unavoidable due to changes in materials provided by our suppliers.  We work diligently to maintain optimum quality control.  We are not responsible for such errors.

Privacy & Data Use

Motor City Candleworks takes your privacy very seriously.  By using our website you agree to our terms and conditions.  We will never sell, loan, or otherwise provide your email, address, or order information to anyone except were required by law or without your consent.  You agree to allow us to add your email and contact information to our marketing programs and email lists, which you may opt out of at anytime.

Liability

By placing an order on this site you agree to the terms and conditions herein and release Motor City Candleworks from any and all liability associated with the purchase and use of the products purchased.  In addition, you release Motor City Candleworks from any and all loss of use, loss of profit, inconvenience, property damage, personal injury, or death arising out of breach or warranty, breach of contract, delay, negligence, strict tort liability, or otherwise.